Elizabeth

Review of O'Hare Hilton Hotel

Not the greatest Hilton i have been to. First our ...

Not the greatest Hilton i have been to. First our room key did not work and they said security will come up and bring us new keys, they did not. Then I called because the A.C or heat in the room was not working. They put in new batteries and it still does not work. Finally I order room service and they charge an extra $5.54 for a delivery charge and then they already have added the tip of $3.42 They did not inform me of this. After i call them they say the charges were written on the bottom of the menu. No one when ordering food, should have to read the fine print. Also the room was not cleaned well enough. Found garbage on the floor. Carpets are very dirty looking.