After reading many reviews about this dealer, we d...

After reading many reviews about this dealer, we decided that the people complaining about poor communication from the dealer were the exception and not the rule. Unfortunately, this was not the case, so now there is yet another review to warn potential buyers about how this dealer works.

The buying experience itself was typical; they looked at our trade, lowballed us, then negotiated a bit. There were a few items with the vehicle we purchased (a used, non-Mercedes vehicle) that we requested as part of the deal. One in particular required that we agreed to come back at another time to have completed (they needed to order a part).

We went to get lunch after being told that we should return to the dealer at a specific time to sign paperwork (it was stressed very heavily that we should arrive 15 minutes early to make sure we were ready for them). We arrived back at the dealer 15 minutes early as requested, only to have to wait an additional hour beyond our appointed time. During the paperwork signing, I was very aware of the "We Owe" section of the paperwork, which holds the dealer accountable for any promises made during the deal, and was assured, as well as shown, the items previously mentioned listed there.

2 months later, with multiple phone calls and assurances from the dealer that I would be contacted to setup the appointment, the single remaining item has yet to be remediated. We had kept the paperwork out so that it was handy for reference, should the dealer ever call back. We just happened to look at that paperwork this last weekend, and discovered that the "We Owe" agreement has expired (30 day expiration in the fine print).

I'll be replacing the item at my expense, and will never consider this dealer again. I also own a Lexus, which was purchased from Lexus of Wayzata, and that experience, in my opinion, is the gold standard of car buying experienced, compared to the "Feldmann" experience. Buyer beware.