While I had a good experience with Dr. Cole, every...

While I had a good experience with Dr. Cole, everything else at this eye clinic is 1 star. The opticians are fine about helping you pick out frames but barely bother to fit them or adjust them and the marking on a new air for the main focus area was done rather sloppily, and I can tell in the new glasses. We are 8 months into new glasses and the frames, tho expensive, are low-quality. The lenses have fallen out 3 times and the screws come out of the bows 4 times. The worst part of the experience is working with their billing. First off, never give them your regular health insurance info if your eye coverage is through a separate service (they're gonna ask for it). They tried to bill my regular insurance for some services (which weren't covered by my health plan) which added confusion. I have insurance through VSP, which they did verify, but my bills did not match the payment amounts I should be paying according to the VSP coverage. The bills themselves have cryptic line items, so it was very hard to interpret. Billing doesn't return phone calls at all. I called at least 3 times and came in-person with photocopies of my bills and notes from my calls with VSP. A billing person wasn't in at the time, so I was promised they'd look into it and call me back. From March through August I got zero call backs from the clinic or the billing department to resolve this (just got repeat bills in the mail). It took a VSP customer service person calling the clinic's billing to straighten it out because even VSP couldn't figure out what they were billing for.