Dolores Whalen Review of Pointe Hilton Resort/Tapatio C...
So disappointed for my daughter. Her first experie...
So disappointed for my daughter. Her first experience on her own and decided to go on a staycation. She might as well went out of town, it was still so expensive!! When she arrived they surprised her with a $150 deposit. Then $38 dollars a day was taken out of that for resort fee, which was not told to her. They said they put it on the information she got...how small was the print? They should have made sure they told her that in the first place. Also the parking was ridiculous and the employee told her how to get to her room was the long way! She was walking around for a long time and could have parked right by her room. And when I called, they didn't even care if she was not satisfied...so sad. I didn't feel very important to them. The only good thing about the stay was the "learning curve" and what to look out for in the future, especially from these high-end placed. You get what you pay for is not the case here...paid too much!!!
Comments: