Joshua Sindo

Review of Central Ave. Chrysler Jeep Dod...

Leasing a 2019 Jeep Cherokee from this dealership....

Leasing a 2019 Jeep Cherokee from this dealership. It has began to leak oil. Knowing my way around cars I explained that it s probably the housing by the engine and it s cracked and leaking oil. It s a relatively cheap fix. My elderly mother drives this car and she explained to a man named Peter what was happening while I was there. He said the dealership does not offer loaners or rental reimbursement (lie), and that if that was the damage it s not covered by their warranty, which I figured since they put a plastic housing literally 3 inches from the hottest part of the vehicle. When I called about 20 minutes later, he completely lied about what my mother told him (said that she only said check engine light was on). He then said they do not offer rentals/loaners. All of this was done with an attitude that you would not give someone if they were in person. He stopped me mid sentence and said to either bring the car in and if they can fix it they can help with a loaner/rental, going against what he said. He then proceeded to hang up on me. I decided to go to the dealership and when speaking to one person at the front desk I was told they do offer loaners and the damage was a common occurrence, when I went to service the story changed again. Peter now wasn t there to speak to anymore (of course) and they could not do anything to help. This is our 3rd Jeep in our military family from this dealership and won t be our last Jeep , but will be our last at this dealership. Expect a run around. Just a sad experience overall.