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Anthony Maroulis

3 years ago

The Henderson is a great resort with a great pool ...

The Henderson is a great resort with a great pool and a beachfront that is breathtaking. You pay a premium to stay per night, plus parking, plus resort fees but that normal.

I was disappointed that at check in the front desk agent did not share what amenities of the hotel and what the resort fees included. (water sports, bikes..) others experienced the same.
Additionally there was no mention that coolers were not allowed on beach. Our first day at the beach I packed only 4 bottles of water on ice and was informed by staff I could not take water in a cooler. They offered me a $69.00 a day option which included 2 chairs, an umbrella and a yeti cooler with a few bottles of water.

Dear Henderson, thank you for allowing me to carry my cooler with 4 bottles of water as a one time courtesy. You should probably look improving the customer experience by improving your menu options beyond pre-made sandwiches instead of trying to restrict families from drinking water.

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