Ms.Kepable

Review of InterContinental London The O2

Great stay, check in was exceptional by Lea she ga...

Great stay, check in was exceptional by Lea she gave us all the information we would need during our stay, my partner and me were really astonished she walked around the desk to give the key it was that extra mile to provide the great customer service.

The entrance to Clipper bar was amaizing!! Words cannot describe we were served by Barbara who also provided a very friendly customer service. After check out we decided to return to the clipper bar to soak up some more of the beautiful river views in the sunshine, where we was again greeted by Barbara with a warm welcome and even remembered our drinks order.
Which was promptly delivered with a smile!!.

As it was our anniversary we were upgraded and recived some amenities many thanks to Dora and the team who made that happen.

The following morning we decided to have breakfast which was also amaizing with a great choice of buffet something to cater for all tastes many thanks to the lovely host.

At check out with Yngrid there wasn't the same level of customer service as check in due to her making a call while our invoice was being printed. We felt this call could could have been avoided for around one more minute. However this did not hinder our over all experience and we would be more than happy to book in the future.