3541 Outer Loop, Louisville, KY 40219

3541 Outer Loop, Louisville, KY 40219

Arrived around 6 PM, wandered up to the counter. Very nice looking inside; bright and open. I felt quite comfortable just walking in.

There was one lady waiting while her drink was being created.

I stood there about 5 minutes watching the young man making her drink, noticing that there was also young lady with a headset moving about and talking with him. I expected that she was working the drive-thru so I didn't try to get her attention.

As I waited, I noticed that her conversation was not with a customer outside, but with the young man.

The lady waiting said that she had to wait quite some time as well, not only on this visit but also on her previous visit. She told me that she will never return.

Finally, about the time that she got her drink, the young lady with the headset approached me and asked if she could help me. I let her know that I had intended to buy a drink, but instead I would vote with my money and have nothing. I asked her why it took so long for her to turn her attention to me while she could see me waiting there so easily. She assumed that I was with the other lady (I wasn't). I suggested (rather sternly, I'll admit) that she could have at least approached me and asked if I had been taken care of. Instead, she chose to continue with her animated conversation.

Maybe I looked too old and this is how they ensure that only certain guests frequent their shop.

Like the lady who was twice ignored, I won't return.