*** Moyer never followed up but has the nerve to c...

*** Moyer never followed up but has the nerve to charge me finance charges**

Reasons why I will not continue to do business with Moyer Indoor/Outdoor (plumbing department):

1 - Lack of customer service. They could not be troubled to return repeated emails or phone calls.
2 - Service charge went up 50% ($59 to $89) with no explanation from Customer Service at time of booking. I was told "sometimes it goes over her head to tell people." Everybody makes mistakes but this should be conveyed to customer prior to working on a job.
3 - I hired Moyer Indoor/Outdoor to replace O-rings. I come home to a new cartridge, no new o-rings, and a faucet that leaks more than before
4 - Home was not returned to the condition (or better) that it was found in. Your recording on the phone states you will do that.
4 - Supervisor came out and was on the phone the whole time dealing with technician issues. Relative who was there "supervising the task" said she repeatedly asked supervisor to order O-rings. Technician a week later called me and asked if we wanted o-rings ordered

Reached out to address with management and they could not be troubled to call back. If you want a job done right the first time, do not hire this crew. This was our second bad experience in as many months.

UPDATE: second technician called to schedule an appointment and see if he should order O-rings. Again lack of communication within your own Department by second technician. I explained we are no longer doing business and when I get home, I open up the mail to find your bill for this whole debacle! In the interim since I want a faucet that does not leak and I'm not willing to wait yet another month to get this repaired, Lowry technician came out and fixed it the first time the first try. He went out of his way to point out additional flaws in our home that two separate Moyer technicians completely missed ( glaring main water valve shut off corroded right above soft water heater they were just out to look at, poorly plumbed shut-off valves in other portions of the house, etc). All issues that a trained plumber should have picked up on when out for various other things you were out for. Check, us ignorant homeowners should have picked up on these issues they are that obvious.