Stefanie Travis

Review of North York Comfort Inn

At my recent stay at the Comfort Inn Toronto North...

At my recent stay at the Comfort Inn Toronto North, my family and I had only needed to stay 1 night. I had booked 2 rooms ( 1 queen, 2 double beds) for the night online. On the website it said and let me use the pay option of Debit(Visa). When we got to the hotel the lady at the desk said I could not pay with debit Visa (even tho their website stated differently). She eventually said I could pay wi the that method and said we would have a deposit for the rooms. My Brother paid for one room and had to pay $150 deposit (which would not be released for 3-7 days on their credit catd) on top of the room cost and my deposit was just under $180. The entire checkin process was a headache and not helped with a good attitude from the desk clerk, she was rude and seemed very annoyed by our concerns. Once we got the rooms my Brothers room was very dirty, stains, stuff in the toilet etc. He was moved to another room. My room was up to standard, nothing special but clean. After settling in for a few mins we regrouped to go for dinner and my brother informs me that the manager came knocking on their door and accused them of smoking in the room. (All of us are none smokers) after bejng told no one smokes the manager still gave attitude and said she could smell smoke in the room(standing at the door). When my brother again confirmed no one was smoking and told her he was also no happy with the service he had been receiving since we arrived and her comment was "My staff is not rude". Needless to say... we won't be staying at this hotel again. It was not welcoming, the high deposit is WAY too much for a one nights stay and the staff was rude and accusing. If we hadn't already paid we would have left for another hotel.