In January 3rd, I walked up to the Dollar car rent...

In January 3rd, I walked up to the Dollar car rental counter and experienced the worst customer service of my life. The rep, Brittany, asked for my credit card for incidentals so I gave it to her. She ran it and said it was declined. Then she insisted I use my debit card. I refused since she had a bad attitude and I didn t want her handling my debit card. She immediately got mad and asked if I had a problem (in a condensing tone). I said I want to cancel my booking because she was giving me a hard time. At this point, Brittany exploded! She started yelling and told me to get the F*** out of here! I asked her to control herself and to get her manager. She countinued yelling, I am the manager and I ll make sure you never rent a car from this airport again!! I asked if she was threatening me and she said, F*** Ya I m treating you! I keep it real!! I asked for a refund since at this point, there was no way I would rent from Dollar, she said, I can t give you a refund, you are f***ed!! Needless to say, I was disgusted! And there were other customers in line behind me who just left, knowing it s not worth dealing with Brittany.
It was the worst experience I ve ever had. Brittany was incompetent and hostile. Unbelievable! I will never rent a car from Dollar ever again!! I went next door to the Hertz counter to get my car. They used common sense and provided great customer service. Dollar should be ashamed of their employee, especially since there are so many rental options. Brittany is the type of employee that is detrimental to a company.