josh jackson

Review of Carpenters Solicitors

This firm is not even worth one star. I had a non-...

This firm is not even worth one star. I had a non-fault accident on the 12/1/17 at first everything was going perfect I had a medical then nothing for months after repeated emails and phone calls I was getting no where. I then emailed my file handler informing them that if things did not improve I would be taking the matter up with the legal ombudsman as I was not feeling very confident that my case was being dealt with correctly after doing some research on the firm and seeing the reviews. Then like magic everything started to move again I had my first settlement offer through which I took as by this point I simply wanted it the matter to be over with only then to be told I had very little chance of getting the amount I was told. I then decided to get someone to negotiate my case for me in the process of doing so carpenters became very pushy and started to threaten to close my case due to lack of communication even though I had waited months for them to reply to me. In the end I moved and took my case else where only to be told that I had no chance of any solicitor taking my case on due to the utter mess that carpenters made. This firm truly is a disgrace very poor customer service seems to me that they are just complete cowboys. ALL insurance companies need to stop sending your customers here.