Nicholas Guy

Review of Guoman & Thistle hotels

Nice hotel but poor customer service. During our s...

Nice hotel but poor customer service. During our stay the drains backed up flooding our bathroom after emptying the bath, soaking clothes left in the bathroom. They rectified the fault quickly enough but no one seemed keen on apologising. We looked for help getting the clothes washed and dried but were told this was done externally and not possible before we check out the next day. Such a shame as the room was lovely.