The ladies at the reception are very nice, but unf...

The ladies at the reception are very nice, but unfortunately the provision of doctors (department gynecology) is zero. I did a rather painful examination that was not done by the same gynecologist, but by an apprentice. The apprentice did this for the first time and did not even know what she was doing exactly. Fortunately, the gynecologist was there to "monitor" his trainee. A little advice for the future, before putting a trainee to do your job, show him how to do it.
The gynecologist gave her opinion at the end of the exam, but as it is an examination that is prescribed by another specialist, she told me "In 10 days your doctor will receive the report". They have passed 3 weeks and nothing. By contacting UZ Brussel to understand why my doctor still does not have the report I learn that the report is not yet written. The secretariat told me that the report will be done * as soon as possible *. I seriously wonder if the gynecologist at UZ Brussels has memories of what she did 20 days ago. Honestly, I have doubts about the quality of the report that will be sent.
PS The mediation service of UZ Brussel can not be found on the internet. Are they overflowing with dealing with patient complaints?