When reservation was made we were told we would ha...

When reservation was made we were told we would have use of the water park. Upon arrival we were notified the water parks were closed as well as all the attractions.
The call was made 20 min prior to arrival, as we were advised to do, however we still had to wait for an hr after arrival to receive the key to the cabin. After multiple calls to kalahari security we were given the code to unlock the safe, only to realized the key was not activated properly to open the door. Once more we were on a 30 min wait to receive a new set of keys,horrible first experience for my children.