Hassan

Review of Hotel nhow Berlin

TL;DR: check in took forever. Opened my room door ...

TL;DR: check in took forever. Opened my room door to find people asleep. Was given an 'upgraded room' when it was a downgrade instead. Told I wouldn't have to pay. But I prepaid. Did not get my money back. Did not hear back from them.

I booked my room 8 days prior and upon my arrival to the hotel to check-in I was told that I have already checked-in. I laugh it off and reassure the employee that this is my first time in Berlin and the hotel and that I have not checked-in before. I was then asked if I was with a friend, again I reassured the employee that I am here alone as I have already given my booking details a room for 1 adult occupancy. We go through the routine check-in process that's taking forever, I'm handed my key card and off I go to room 909, top floor room with the view of the river. I open the room door to find sneakers on the floor, bags open and legs under the bed sheets . Totally embarrassed, I quickly close the door and run downstairs to find out what the hell is going on. Employee checks the system again and tells me that I have already checked in (impossible), someone has the same name as me and checked in my room or someone used me name to check in.

First off:
- Why would you give me keys to a room when you have already established you know someone has already checked in that room.
- How can you let someone check in someone else's room without confirming their identity.

The employee calls for help from a supervisor and by now the check in process has taken 15-20 minutes on a night where the hotel hasn't busy at all.

The Supervisor Kh____d (not going to give out his name) said that a "very nice room" is going to be given to me and that I did not have to pay anything because of the incident, my troubles and the stated fact that I`m "only staying for 3 nights".

I finally receive the keys to room 626 and discover that its not a "very nice room" - in fact its the same room layout but lesser because of its side side view of the river and lower floor. If anything it wasn't an upgrade but a downgrade for what I initially prepaid for! By now I just wanted to get some rest and wasn't bothered for a headache.

Three nights have passed and during checkout I wanted to confirm that I was owed for the booking debited from my account. The employee checked the system and said there was nothing, made me fill out a contact form and told me that they will email me tomorrow.

2 days have now passed and I have received NOTHING from them!

I have been too patient with them.
Worst hotel experience I have ever had in my life.
Would not recommend, suggest you stay at the Michelberger or SOHO house.