Pollita Weber

Review of Novotel Maastricht

We are frequently world travellers sometimes depen...

We are frequently world travellers sometimes depending on the offers ,reviews and type of transport we book hotels with parking area.. So was the case of Novotel Maastricht.

Positive Impressions
The welcoming from 2 adorable young recepcionists from which I don't have unfortunately their names but they were at the Hotel at the 1rst of January 2019 ...(so please award them).

2nd An amazing Housekeeping LUCY giving all the informations and taking care of the rooms like nowhere else except from Dubai and Bangkok.. We even thought she was Housekeeping manager perfect englisch and extrem efficient..

A great help from MITCHELL at the recepcion after the bad things HAPPENED

Now to the Hotel as itself
Great location
Big and comfortable rooms
Good breakfast options
Good amenities // Acceptable prices
Comfortable beds /Lounge
Clean Restrooms and shuttle bus service

BAD THINGS BAD EXPERIENCE
The Housekeeping manager JAN knock our door and opened it without waiting to any response even if the DO NOT DISTURB badge was hanging on the door..After the issue he said he wanted to check the fridge to see if there is one bottle of water ..Which is for their jobs but it was inappropiate from him when the room is already busy ans even though he wanted to go inside without allowance .. After that I wanted to lock our room but the Door lock was broken something that not even in a 3 stars Ibis hotel in Bangkok or Mexico happened to us before.. I REPORTED TO THE DESK with MITCHELL hope this got repaired already..

The old Cook Lady at the restaurant taking care of the buffet and doing eggs / omellettes and what ever they offer to the guests has a really really bad mood or maybe she had a bad hair day which is not an excuse , she was not nice to the guest and to the kitchen Personal too including a young guy working at the bar and restaurant with asian roots and extremely efficient but with that kind of chef you are just scare to make any kind of mistake through your shift ..

Last but not least at the end of our stay I wanted to get a E-bill again on my email as I am gold member and sometimes I do the FAST CHECK IN // FAST CHECK OUT but to be sure about the bill i wanted to have it again ..So meanwhile MITCHELL was busy attending other guests the Young lady SANDRA which also drove the Shuttle Bus at the 2nd of January 2019 accepted my room keys to do the check out she looked at the system and ask her collegue something in Dutch from which I understood " PREPAID ALREADY" She came back to her place and told me the bill stills open i said NO its already paid I filled my fast check in // check out with my creditcard infos too..so i knew is already paid and she said NO THE CITY TAX AND THE PARKING still opened..Mitchell checked it again I showed her the bill via email she was very unpolite rude and arrogant and at the end she gave me a printed bill and Mitchell gave me the last info about the Hotel..

Is incredible how a nice stay can be shadowed by arrogant and bad mood personal all the magic from the rest of the Staff got killed with this situation .. As i told Mitchell i will put this review on tripadvisor // Google Local guides // facebook // My blog and INSTAGRAM ..

For the rest I can say if i would have the opportunity to stay in this hotel again I would def. do it again ..

Hoping they can improve in thesw kind of issues and of course because the location is pretty good ..

Thank you Novotel Maastricht for reading this and wish you a successful 2019 ..