bluecole2

Review of TLScontact / UK Visas & Immigr...

I'll like to start by saying a visa was issued. He...

I'll like to start by saying a visa was issued. Hence not the reason for this poor review. Here is my experience at TLScontact Edinburgh in MAY 2016:

- website cluttered, information now well structured. It's a mess!
-- Not responsive to email and request
- ignored request for an earlier appointment even though there was availability
- delayed appointment without apology- An hour and half to 2 hours wait from time of appointment. On the other hand, one is not allowed in if late.
- unfriendly staff
- delayed sending off application by 2 days even though I was told it would be sent on the same day.
- un-informed staff- asked to wait for VIS when I didn't need to because it has been taken in previous application
- told cash is not accepted at point of payment without prior infomation
- misinformation through-out until collection
- understaffed, unmanned desk, not just on the day of appointment.
- time spent at the desks by all applicant filling travel plan form, further adding to waiting time. They could easily inform people to fill travel plan whilst waiting.
-Worse, I had to pay for this as if it was a previledge.
-Security was very professional in his role unlike the rest of TLS contact staff.