Christopher Lewis

Review of Mall of Georgia Chrysler Dodge...

This is the worst car dealership and service team ...

This is the worst car dealership and service team I have ever dealt with. My appointment for service was scheduled for Friday at 10am my vehicle was dropped off on Thursday at 2pm. My vehicle didn t get looked at until Monday. I was told my service advisor was Dan I made several attempts to contact him after later learning he was on vacation. Why issue me a service advisor that is out of town ? I was later contacted my service advisor Michael Wolf who told me my car had a PCM issue I agreed to order the piece and get it fixed. I was told part were ordered and my vehicle would be ready the next afternoon. I arrive the next day to find out my key had been lost and my vehicle still had not been worked on. After much frustration I leave and return the next day only to be told the PCM was not the issue so we have to further diagnose and that it would be 144 for diagnostic that didn t tell the issue plus another 600$ to take the vehicle apart to find out the issue I then decided to no longer receive service from them and take the vehicle elsewhere. I told Dan the service advisor to put my vehicle back together and I will have it towed elsewhere. When I arrived and asked Dan about the issues he said Yeah I know this wasn t our greatest hour and proceeds to tell me I owe $144 for a diagnostic that didn t tell me the issue with the vehicle and I was never given a loaner vehicle for the 8 days my vehicle sat in there shop with no answers on what needed to be repaired. THIS IS THE WORST SERVICE DEALERSHIP I HAVE EVER DONE BUSINESS WITH I WILL NEVER DO BUSINESS WITH AGAIN!!!