Michael Feravolo

Review of Lenovo (Raleigh-NC-USA)

I bought an IdeaCentre AIO 5i (27 ) computer in la...

I bought an IdeaCentre AIO 5i (27 ) computer in late November 2020 and experienced it locking up with a black screen numerous times within the first week. January 22nd, it DIED! Purchased the Premium Coverage and now being told that it will take months to fix due to no parts being available. This computer is brand new and obviously a bad build. The technician took the entire computer apart and could not find the issue. Lenovo should just replace the whole computer, but no, they will make a customer wait months to fix a faulty new computer. Major buyers remorse. Still have not heard back a week later since Lenovo escalated it! Buyer beware! Filed complaint with Better Business Bureau and still no response. Lenovo does not care about their customers! BTW.. The 5 star review heading this is from 2 years ago! This company is in trouble.