I have been seeing an awesome ENT at Froedtert how...

I have been seeing an awesome ENT at Froedtert however it is almost impossible to get through Froedtert s maze of phone choices. I ve tried all day to get past voicemail, choosing a wrong option finally got me to a human who unfortunately promised to stay on the line with me to make sure I got through to my ear nose and throat doctors direct nurse however they never stayed on the line and I never got through, again. This happens EVERY time I need to make an appointment. My physician told me to contact him and he will get me in urgently whenever I need however it s impossible to actually get through to him. I understand that Froedtert is a very busy place but they make it super difficult and inconvenient for their patients. Why can t a human answer the phone? Pressing zero for operator just starts the frustrating cycle all over again. I will now find a new ENT. I m sure Dr. Harris doesn t even know what we go through. He is a great doctor... super great...but awful process. I appreciate all he has done for me. Voicemails aren t promptly returned, humans aren t available. Very sad.