snoopy#1dawg jim3n3z

Review of Embassy Suites, Downtown San D...

Very bad service first we book a room for one day ...

Very bad service first we book a room for one day and they end up saying they booked it for the next day. So they fix the room date and then they have the nerve to tell us that this day we have the room does not permit promotions (over the phone), and if you cancel a reservation theirs a $60 cancelation fee. Then we get to the hotel and tell us that they only permit valet parking that costs $45 and no self parking. They didnt tell us that over the phone and then we get to our room and the toliet has a huge crack in it. The only good thing was probably the breakfeast. Very disappointed the other Embassy Suites I've been too do not have this many problems and breaks in notification policy.