xuanfeng ding

Review of Embassy Suites, Downtown San D...

Family vacation nightmare. Avoid this Embassy Sui...

Family vacation nightmare. Avoid this Embassy Suites by Hilton hotel if possible.

I booked and prepaid a 2 bed suite, Bayfront room for 3 adults and 2 kids. However, when my family arrived in the evening, the front desk told me there is no such room left and put us 5 people in a smaller room in the midnight, with only 1 bed (knowing they are violating their own policy in exceeding max ppl per room). After we moved in, they cannot find extra blanket to accommodate the extra people.

In addition to the breach of contract in this case, the hotel failed to contact with me during the day time so my family can have a chance to change the schedule and book another hotel. It is almost midnight when I get there and found out there is overbooking issue which leave us no choice.

Terrible and unsafe experience during the family vacation due to the Hilton hotel's poor communication and management.