The Dude

Review of Audi North Austin

I have a 2003 RS6 that was one of the best driving...

I have a 2003 RS6 that was one of the best driving and smoothest machines I have ever owned. I made the mistake of letting Audi of North Austin perform a nation wide fuel tank recall due to fuel spillage. After 3 weeks they notified me the car was complete but is undriveable due to a severe vibration under acceleration. They suggested to bring a tow truck to bring the car back home 100 miles away. Upon picking up the car I noticed my exhaust was not mounted. In hopes this was the vibration issue I asked to have them look at it. The "tech" stated it has a cheap aftermarket exhaust and he didn't know how to slip two pipes together. I should point out it has a $6000 Miltek exhaust on it that other Audi dealers have removed and reinstalled several times during the cars previous $15,000 in services. The tech was very rude and instructed me to bring it to an exhaust shop. Upon getting the car home I put it in the air as I own a 5 star rated mechanic shop. I instantly noticed many issues. They bent and tore most of the exhaust heat shields, used a screw driver and scratched through the paint to mark the carrier bearings location, they did not index the driveshaft, left the new fuel tank straps unbolted by over 1/2", did not put the brake lines back in their anchors, broke the parking brake retainer clip and used a zip tie to fix it but the MAJOR issue is they had dropped the drive-shaft thus bending the forward CV joint now making it oval shaped. That is the cause of the vibration. They ruined a perfect driving car and refuse to take responsibility even though I have two ASE Master techs and one Audi tech all confirming the day Audi of North Austin received the car that the car was 100% smooth and drove to perfection. I implore you to never go to Audi of North Austin. The technician is incompetent and a liar. The service manager Morris Collier is not only rude but incompetent. He informed me he watched the car the entire time. If he spent 22 days watching my car then he has a strange job that he is overpaid for. There is no doubt the driveshaft was dropped and damaged. The impact mark is fresh, the damage is obvious.
So thank you Audi for ruining a very special car that I worked very hard for to afford. This is to be expected at Kia, not Audi. I am very disappointed.
I had plans of buying a new S5 in April but now have decided on a BMW 4 series instead.