Service very unorganized. Dropped off lease CRV fo...

Service very unorganized. Dropped off lease CRV for recall. Made an online appointment. Dropped off an hour early. Gave them the recall letter. No rush for pickup and I told them I could pickup next day. They called 3 hrs later to tell me it was ready. Went the next morning to pickup. Gave them my name Can t find me. Gave them my mobile they called me yesterday. Can t find me. Gave them my address. Can t find me. 3 receptionists couldn t figure it out. Had to find service manager. Couldn t find me. She had to go around the lot to find car. Go into my glove box to take out insurance card to figure out my info. They said someone used the wrong VIN so the info was under a different name. Then they had to figure out in the back office how to fix while holding my insurance card hostage. I have my keys but I can t drive without insurance card. Took them 45 mins to figure out the mess. All they did in the backyard office was cross out the wrong person name and address and write in my name and address and said that is all they can do. If I wasn t in their system how did they call me?