Wish I'd read the reviews of this company 1st!

Wish I'd read the reviews of this company 1st!
Claim has been dragging on 5months after claiming of cancelling our holiday due to a family illness and unfortunately a loss of my father in law.
The company have put my mother in law through hell to get all the necessary paperwork etc they needed for the claim, for her to revisit this situation on a regular basis has been heartbreaking and they have still not called and refused our claim.
Please boycott this company before your financial situation and personal relationships are damaged!