I ordered a range cooker by telephone with a guy c...

I ordered a range cooker by telephone with a guy called Chris, I stated that the access was via a side gate, then through two double doors into our sunroom, then through to the kitchen.
They sent the cooker out with one man for delivery,(he was super helpful thus the two star rating) however he could not get it through the kitchen door on his own and had to either take it back or leave it in the sunroom, as I would then be cooker less for up to a week we had it put in the sunroom. I then had to hire two guys to move it into the kitchen for me. When I rang up and complained I was told that I should have mentioned a doorway into the kitchen and that I would not be given compensation because it was my fault. It would appear to this company, that it is not normal, in order to get from one room to another, that you go through a door way!!! They have since replied to my review and now say that I told them there were double doors with direct access into my kitchen, a complete untruth, as they previously said that I didn't tell them there was a door at all!!