Thao Le

Review of River City Medical Group

My name is Thao. I head patient referral coordinat...

My name is Thao. I head patient referral coordination at the office of Dung Cao, MD in South Sacramento. In the past couple of years, I have seen and greatly appreciated the efforts River City Medical Group (RCMG) has put into making the referrals process as painless as possible by using an online portal system for authorization requests. I am particularly pleased with the customer service regarding help tickets. In the past, I would need to call in if I had an issue with a referral, but now I can just submit my problem online and it will be resolved in 1-3 business days. This greatly saves my time and ultimately shortens the time delay in patient care. In other areas of healthcare, RCMG has been diligent about keeping good communication with our office. RCMG representatives come to our office on a monthly basis to furnish us with reports of our patients and advice on how we can better serve them. I would like thank RCMG in general for its continued efforts in making the important duty of patient care easier and specifically Jose, Paul, and Tiffany for their direct assistance.