Horrible customer service at the pick-up desk toda...

Horrible customer service at the pick-up desk today. They couldn't find items that i had ordered even though i went in the evening before and was told they were all there. My contractor went in this morning to pick the items up and was told they couldnt locate them and he needed to come back. I called and was put on hold for a total of 50 minutes. I went BACK to the store and waited 1.5 hours for them to locate my 3 items (they were placed at the entrance to the store).They did give me a $108 off ( my stuff totaled almost $3,000). I told my contractor they had found everything and he went back about 3 hours later to pick up. He had to wait over an hour for them to find my items again. Totally unacceptable. Needless to say, i will take my business elsewhere next time.