I was thoroughly dissapointed with my trip to Fred...

I was thoroughly dissapointed with my trip to Fred Anderson Toyota of Sanford. I was told on the phone ahead of time that my initial offer on the car was off by $1000 assuming a similar trade-in that was offered elsewhere. I was then told that we may be able to close that gap by offering me a higher trade-in. I took that information in good faith and drove 40 minutes to the dealership. To my surprise when we finally sat down to discuss price, the cars price was now several thousand higher (several add-ons and now it was CPO) AND my trade-in offer was $3000 less than we discussed on the phone. If they couldn't match the trade-in they could have just said so and I would have been on my way. The finance manager had the audacity to tell me I needed to do better research, my math was "funny" (I'm an engineer, math is kind of my thing), and that the CPO price not being advertised anywhere on the internet was a "third-party" issue. So in summary, the sales manager will say anything to get you in the show room, the sales staff is very friendly, and the finance manager I dealt with has the worst customer service skills I've seen at a dealership (that's saying something). Steer clear of this place if you want honesty and integrity in your car shopping process.

Update: Never actually got a call from the manager as indicated in their response. Did get a call from the salesman hoping i was still interested in the car. I am not.