Ashley Williams

Review of Ed Kenley Ford

A few weeks ago before going on a trip my car star...

A few weeks ago before going on a trip my car started making a noise, I stopped by Ed Kenley before leaving and they informed me the repair would not be covered under warranty because the car had 99k miles on it. I took the trip, on the way home it started making a grinding noise, when I pulled over the car would not move, the transmission locked up, I had to have it towed to the closest Ford dealership who diagnosed it as a complete transmission failure. The car now has 100,500 miles. Come to find out, because the car is Hybrid the factory warranty would have covered the transmission to 100k miles. If Ed Kenleys service department would have known about Fords factory hybrid warranty this issue would have been completely covered under warranty when I brought it in before my trip, but now because it is over mileage I am stuck with a $6200 repair bill. I went in this morning to see if there was anything they can do, they said there was nothing and sent me to Ford Customer service. If their service department knew about Ford warranties it would be covered! Strongly suggest avoiding this dealership.