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If you are unfortunate enough to find yourself in ...

If you are unfortunate enough to find yourself in this Firestone for service next time, make sure that you watch out for the dangerous, dishonest, discriminating, and rogue employee(s).

I was there today to drop off 1 of my cars for service. When I was ready to drive the other car off the parking spot with my wife and kid, I did not expect to see a truck turning around the corner and coming down the wrong direction of the parking lane at high speed. I stopped soon enough not to block lane, the truck could not until his cab was right in front of my car. It could have been an incident that we both shrugged off, until this Firestone-employee-turned-rogue-road-warrior started pointing at my nose and shouting profanity, not realizing that he's going to fast and going the wrong way. At that point, I had to point out to him that "I was the one who stopped, you did not".

At this point, he chose to turn himself into a liar, by claiming that he was only going at 7 mph. Before he stepped on the gas padal again, he shouted what he thought would be a victorious last word of the confrontation, "Learn how to drive in America!", with not-so-subtle reference to my heritage. As someone who's had a clean driving record in > 1/4 century in America, likely longer than his, I felt this remark was completely unnecessary and discriminating. No one ever have to tell me how to eat a hamburger when going to McDonald's, or how to shop at Macy's. Firestone definitely has an issue in educating their employees about how to service customers. At this point, I honked in protest, before he could speed off.

Now the racist Firestone employee turned himself into a back alley bully. He jumped off his truck, ran up to my car, and threw his face right by my window, and shouted "Do you have an issue? If you don't have one, I'm about to give you one." Seeing his truck blocking the upcoming traffic, and not interested in escalating a street fight with a chest-pounding bully, I quietly asked him to move his vehicle, "just move!"

After dropping off the kid, I went back to retrieve the car that was being serviced at Firestone, then asked to talked to the Firestone manager, and tell the manager why I took my vehicle out of his staff's service. Now the rouge employee got cornered, and jumped out from behind the counter, and threw himself in front of us, claiming that driving against traffic in the diagonally parked lots is not in the "wrong way", because "there's no arrow on the ground". Manager Brian was polite enough to tell me that he'll "take care of it", but failed to agree to the basic facts that his employee was going down the wrong direction, because he's "not there to witness". Disappointed, I had to remind the manager that the rogue has acknowledged which the direction he was travelling at the time, no different from what I have stated. If the manager couldn't even make a call whether that unconventional direction is the "wrong" direction, then we'll have to resort to a third party for arbitration.

Looking back, Firestone lacks the basic training of employees about safety, service, and integrity. Until the store put the arrow on the Firestone parking lot for the under-educated employee(s) to learn how to drive, I will not go back there.

Unless you are looking for the kind of "excitement" as I had today, you probably should not visit them either, not even their parking lot!!!

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