victoria Roel

Review of O'Hare Hilton Hotel

This is the worst hotel I ve stayed in, two star h...

This is the worst hotel I ve stayed in, two star hotels have offered better service than this hotel. Not worth 350 dlls a night. You don t have water in the rooms, they don t deliver water to the rooms either, they have audacity to tell you to drink tap water instead. They don t bring anything up to your room, they ask for you to go to the desk and get it. The concierge service is horrible. They do not help you or do anything for you, but instead say there s nothing for them to do if you don t choose the businesses that they recommend. Instead they tell you how hard it will be if you choose a different establishment. This is not a 4 star hotel, I feel deceived. We waited for the hotel shuttle to pick us up and after 30 mins of waiting we got an Uber instead. It was just a horrible service, not what you expect for the price of the false star rating All of this was while being a honors member. Poor, inferior, just unacceptable for a Hilton hotel.