The person who dealt with me was a nice person. Bu...

The person who dealt with me was a nice person. But that is about all I say Good about Bay State Ford. In January of 2017 I purchased a new 2016 Ford Focus immediately after driving a few weeks a felt a hiccup in the Transmission. I brought in for service and was informed Ford had tried an experiment with a new transmission and everyone had problems. At that time they replaced Transmission and vehicle drove fine. Now I drive a lot of highway miles for work and with 2 years of driving and 80,000 the Transmission went again. Ford only has a 60,000 mile power train and the Transmission was not covered. Although the people at the dealership knew the transmission on this vehicle was an issue and Ford themselves knew an issue as they had settled a major class action suit for owners with faulty transmission. Now you would think Ford would had just done the right thing and warranty knowing they had faulty transmission but they did not such thing. So then you would think Bay State Ford knowing they basically sold a car with a Lemon Transmission would give a hand with repair. At the very least give a break in Labor on the good faith knowing this vehicle transmission was faulty from the get go. But nope they charged a whooping $900 for Labor. Now after all that they don't even clean the car before return. They inform me of their interest free credit they offer to help with expense. But then have me in their dealership for over an hour and never helped me. I had eventually gotten approved for credit by applying in my phone only to have to wait another half hour to check out. So what did Bay State give me for my trouble absolutely nothing. No free oil change no wash nothing. I will say there were two workers the lady I dealt with Stephany and a quick lane employee that tried to help. But I regret while they were trying to help the guys in office my guess is managers who had ability to help but did nothing were basically making crank calls on their phones and laughing like little kids. So I regret to say Bay State will never receive a good recommendation from me and I would not send any business in their direction. Just a complete horror show.