John Johnson

Review of Covercraft Industries, Inc.

The car cover I ordered was received within a reas...

The car cover I ordered was received within a reasonable timeframe given the COVID19 sheltering issues, but the day it arrived I discovered the antenna pocket was sewn into the cover at the wrong place. As a result, I have to remove the antenna prior to installing the cover. To have Covercraft address this issue, I called them on their only listed number and spoke with a sales rep who tried to connect me with their customer service department. After waiting a long time for customer service to pickup my call, the sales rep came back on the line to confirm my phone number and said their customer service department would call me right back. They never did call back nor was I given a phone number to call them. I will live with the cover as is, but cannot recommend this company.

UPDATE: After some back and forth with customer service, my issue with the antenna pocket was addressed. They had to reposition the antenna pocket to accommodate the addition of a front splitter on Mustang GT Premium convertibles with the PP1 option that Ford made available on these models in 2019 and 2020. That same splitter is also used on the 2019 and 2020 California Special convertibles. The "new" cover is now a perfect fit and CoverCraft handled the whole exchange at no expense to me. I give them a 5 STAR RATING now.