The only reason this isn't 5 stars is because the ...

The only reason this isn't 5 stars is because the service by the pool was terrible. Every other part of my stay the resort and staff far exceeded my expectations. The pool service on the other hand couldn't have been worse. I was looking forward to a relaxing day at the pool. Having drinks and lunch and just hanging out at the pool. I had to call from the poolside phone twice to even get someone to come take our order. After more than a half hour I left the pool and walked to a nearby restaurant. Very disappointing.