What a worthless desk this is. We have been kept a...

What a worthless desk this is. We have been kept awake for months by a ticking sound. Complaint and solution have been known for some time. We have already had someone visit 8 times with the same observation every time; "We don't have the right stuff with us and we have to schedule a new appointment." Unsuitable technicians and depressingly poor service. You have to keep Giesbers behind the pants. The customer service does not take the trouble to register something, so you have to tell the same story again or again (or send photos). Re-scheduling appointments costs at least 5 calls. They prefer not to call back. Calling at the last minute also happens regularly. And we just take time off ... and wait ... and call ...