I'm saying at the Now Larimar and despite an initi...

I'm saying at the Now Larimar and despite an initial rocky start to the holiday I'm happy to report that this hotel has a manager who listens to his guest's concerns. Having stayed at other hotels in the same chain (but at different Carribbean countries) my expectations were, in my opinion, entirely reasonable. I look for cleanliness, good food hygiene, polite staff, well prepared food, basic room amenities, well tended grounds and a general feeling of being made welcome in the hotel. My first impressions were that I would certainly enjoy my stay and all of my boxes were ticked. Unfortunately there was a hiccup and I was delighted that the hotel manager Bernabel Taveras not only listened but took immediate steps to address the issue. It's very reassuring when as a guest of an hotel you realise that your custom is valued and that management are customer satisfaction focused. I shall be editing this review soon to give people a more realistic view on my stay now I am home and awaiting medical results!