W

I would give a lower rating if I could... today is...

I would give a lower rating if I could... today is day 2 of our 4 night stay

So far...
1- it took 20 mins for anyone to come to the front desk to check us in. This property is SEVERELY understaffed never more than 2 people working (excluding housekeeping in the AM) so if guests need towels/sheets in the evening someone has to leave the desk to deliver them but they never seem to think it may be more efficient if 1 person delivers and the other remain at the front if you decide to pick up your own items you STILL have to wait for someone to return to the desk as they are either both there or both away
2- the location of the hotel is ideal there's tons of food within walking distance we walked across the parking lot to ApplesBees had dinner and walked back; apparently it was right after shift change Kirstin from the front desk was SPEEDING in the parking lot and came within inches of hitting me, my 7 year old niece and my sister, she stopped, rolled her window down smirked at my brother in law and 4yo nephew then continued without apologizing
3 the room itself is dated which would be ok, but its also dirty which is unacceptable. there were food crumbs to be exact it seems to be trail mix next to the sofa in plain view, stains on the kitchen cabinets and hair ALL over the bathrooms the pull out sofa has what appears to be white colored stains anyone can guess what those are.
You just feel icky when you're in your room.
Hopefully I don't have to add to this I don't see how it could get worse.

Update:
Night 3 of our stay Jim from the Front Desk is amazing!! He earned this place another star

Comments:

No comments