Stephanie Gautama

Review of PT. Häfele Indotama, Indonesia

We bought more than 100 million prices for Haffele...

We bought more than 100 million prices for Haffele goods for resorts in Sukabumi because of their good reputation, but it turns out that the sales are money-making and the products specified for us have a lot of mistakes:

Example 1: the maid's room key is more secure than the guest room key.

Example 2: A 30kg door hinge is specified with a 60kg door hinge.

Example 3: The door closer is jamming so fast that it sounds on the highway outside.

Example 4: Lock cylinder is spec without hood! This hood then we have to buy separately.

Example 5: Thumbturn is less than one, then because the sales personnel have "moved companies", in the end we are forced to buy Dekson's goods to cover Haffele's shortage of goods.

Example 6: Haffele's goods do not arrive at once, they arrive a little, oddly and confuse the masons in the field. We spent special extra supervision to install Haffele's stuff.

Example 7: The sales team said they would send a technical team to set up the items above, but three months later, the sales team always canceled their appointments and still didn't come.

You've been warned: Buying Haffele wastes money and wastes time.