I have not received any response from Shavitz even...

I have not received any response from Shavitz even after talking to the CEO... the email below is self evident, and was in response to an inquiry by Sevan from Shavitz. We have heard nothing from the company:

Hello Sevan,

We have been quite pleased with service and relationship with Shavitz up until this recent past visit. Since we were out of the state all winter and just returned a week and half ago, we had not obviously scheduled our a/c maintenance. However, within just a couple days of being back we realized our a/c was not even working. I called to schedule an appointment to have someone come and take a look at why a/c was not working (only a few years old) as well as to perform our regular maintenance. I was told by I believe Linda, if the problem of why a/c was not working was something that would have been caught during regular maintenance then we would NOT be charged for service call. As it turned out, when Shavitz serviceman went to yard where a/c unit is, the fuse or something of that nature, was not even connected/inside (not sure how the structure works but I'm sure your service ticket will reflect correct terminology). In any case, this must have been sitting like this since our fall service which must have been sometime in September (the 19th) since we left for Florida at the end of the month. However it is that it came to not be attached, is clearly something that would have been found by service tech during a regular maintenance call.

I do not feel we should have been charged for this service call and yet the technician insisted that he had no say so but had to bill us and that we could call the office. I did call and spoke to Linda who said she didn't have the authority to make the change and that she would talk to whoever she needed to speak to and get back to me. I have NOT heard back from her. I am very disappointed in the level of communication and would appreciate resolution.

Thank you,
Sincerely,
Susan and Mookie Sternberg