Customer service is terrible. I walked in, waited ...

Customer service is terrible. I walked in, waited for somebody to finally greet me. She didn t even speak, I told her I wanted a box of 4 cupcakes then she turned away and started to fold up the box and as I was patiently waiting she then turned around didn t say anything and just stared at me. I told her what flavors I wanted, paid and left. When I got to the car I tried the icing on one of the cupcakes, it was like it had sat in the sun for awhile. It was melted and tasted just like butter. So I went back in to see if I could get a refund because all of the cupcakes were melted. The one girl didn t know what she was doing and if she could refund me so she went to get another girl that was in the back and she basically told me that I wasn t able to get a refund because the manager wasn t there. I asked when the manager would be back in and I was told that they were on vacation and they would be in Monday or Tuesday . After that she told me I would have to send an email about the cupcakes and send a picture to see if the manager would approve of a refund, which is ridiculous. I traded the cupcakes for some cake pops which were also melted and tasted like they were sitting for days. After I left I called to get the managers number because of how terrible the customer service was, one girl told me it was on the website and the other one told me the manager doesn t have a phone number.. Overall this place is terrible and I would NEVER recommend it to anybody. WASTE of money. If anybody wants good quality cupcakes and sweet treats go to The Sweet Toothfairy! Never disappoints.