J

Terrible experience!

Terrible experience!

this hotel is currently undergoing construction.
There are no warnings of this in the hotel nor when you book or check in, which I find highly inconsiderate and sneaky as they try to fill up their hotel and then deal with the issues later.

This is exactly what happened to me.
Hotel accepted my reservation for an executive room. On check in I'm told no rooms are available but I can be DOWN-graded (!!!) to a standard room ( never been offered a downgrade before - is that supposed to make me feel happier?) I'm told there are no other alternatives and that they will move me the next day, so I reluctantly accept.
The next day they move me to a room where there is construction happening on the floor below so I cannot work or sleep due to the constant drilling and banging.

I also found out that they charge the same rate for renovated rooms and non renovated rooms, which I think is unfair.

The management team have been pretty pathetic in sorting this out.

General warning - check before you book a room here to see if you will be affected by the construction works, which them seem to be trying to hide to the outside world!!

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