black diamond

Review of Audi North Austin

WORST EXPERIENCE EVER. BOUGHT MY CAR ON MARCH 25...

WORST EXPERIENCE EVER. BOUGHT MY CAR ON MARCH 25TH. AND AS OF 05/05/16 I STILL DO NOT HAVE IT ON MY DRIVE WAY BECAUSE SALES MANAGERS CAN NOT FIND THE ORIGINAL RIMS FOR THE CAR.
here is how everything occurred.

March 10: i saw the car online and went to visit audi North Austin for a test drive. i notice that the car didnt have the original rims as they showed in the picture
March 24: i went back to Audi North Austin to have a second look at the car, after negotiating the price with sales person (Nelson Grant Garrett) over text. salesmen was not at dealer.
March 25: i went back to Audi North Austin to close the deal. after shaking hand, Grant and manager agreed to switch the rims of the car by Monday (March28)
March 28: i text and call Grant so i could go back to dealer to get the rims back. no respond whatsoever until March 31 to tell me that i need to make and appointment.
April 02: Grant told me that they will probably get the rims switched by Monday (April 04)
April 04: Grant texted me that i i need to make an appointment for Friday (April08)
April 08: i took my car thinking that they will switch the rims but they just told me to drop it off and gave me a loaner car.
April 11: i texted grant to ask him if my car will be ready because i needed my golf clubs that i left in the trunk. he told me that is not ready yet but i could stop by to get my clubs. when i went to get my clubs, i found that the car was in the same spot i left it on Friday.
April 13: i texted him to ask status on my car. Grant told me that they are working on it.
April 15: i asked grant if car will be ready. he said that they haven't returned the ticked.
April 18: i asked again about status with no response.
April 19: i asked again and grant responded that it will be ready Thursday (April 21)
April 21: car is not ready.
April 22: Grant texted me that the car is ready to pick up. i went to pick up my car, but when i saw the rims they putted, they were old scratched rims. tires had chunks of rubber missing. rims, looked like they were picked from a car accident because it looked like the rims were just fixed. i told Grant that i was not going to take my car with rims like that.
April 26: Grant told me to go back to dealer so i could pick other options of rims. i went there i picked a set.
April 29: Grant told me that managers didnt approve the swap of rims. i sent him a text of a of a different set of rims i saw in their web page from a different car.
May 02: Grant told me that they cannot swap the rims from that car because they would run into the same situation that i am going thru. so, he told me to go back to the dealer and pick up my car until they can find other rims to swap.