Delivery got there before the window. Had troubles...

Delivery got there before the window. Had troubles getting it through the doors which isn't their fault. But their solution was to remove the refrigerator doors. They did so poorly and ended up tearing one door off along with the wires and bending a bracket. Also put a 3 foot gouge in our wall.

I was upset but understanding with the size constraints.

This happened on a Tuesday. XPO told me they would send one of their repair people out the following Friday because I live on the coast and am so far from their office. When I suggested I hire my own repair technician and XPO reimburse me, I was met with immediate attitude and denial of this request.

I was not happy with waiting 10 days to use my
$3,000 refrigerator that XPO broke. I called Costco and eventually got told I will be reimbursed for someone to put the fridge back together.

The repair tech put it back together but since the wires were ripped off, there's only so much he can do. Now I am going to have to do a warranty replacement through LG so that I can use the appliance I paid for.

I am guessing I won't have a say if companies use XPO but I will never willingly work with them again.