Angela McFarlane

Review of Spotlight Head Office

20 August 2020 Very unhappy customer today. Most o...

20 August 2020 Very unhappy customer today. Most often I am reasonably happy. Not today. After checking on the website that the product I need is still available and not being able to view availability online I chose to make the trip to the store at Kawana where I looked and looked but could not find the product (Caprice Platinum Holland Bracket White). Then I requested help from an assistant who also had no success. There was a substitute product but it was unacceptable as it was not compatible to the product I was seeking. The part was a spigot, (well, that's what I would call it) a component of a roller blind which I purchased from the store some years ago. The advice I was given was to perhaps forget buying a replacement part to repair the blind and to consider buying custom made blinds all because the $12 part I needed was not in the store. Imagine how much that would cost! Not only does Spotlight still have the product on their website (which doesn't indicate the stock level or availability by the way) but they no longer stock in store and the part they do have is another brand and not compatible. As I left the store I decided to phone to have my say to management. I have now attempted 6 times to have Spotlight Kawana answer the phone and once to Head Office in South Melbourne. Kawana's phone just hung up after one ring or rang out and Head Office Robot's response was to tell me that they're too busy to talk to me right now so I should phone back some other time. I don't think so Spotlight. My complaint is not with the staff at Kawana. I know they are all a hard working bunch. But my beef is with Spotlight Head Office who are not doing right by the customers and staff. No, You can phone me. Our friendship is on the rocks and I will look elsewhere for my sewing needs. I had to add a star just to proceed to posting.