Wade Grant Review of Mt. Hood Meadows Development C...
Horrible service in the alpenstube restaurant on 2...
Horrible service in the alpenstube restaurant on 2-25-18 at about 5:30pm. The restaurant was NOT busy and was about half full.
We ordered two baileys - coffee drinks when we sat down. It took 20 minutes to get the drinks and when they arrived they were barely warm. We told the server and he did nothing, didn t offer to replace them. Then another server came up and she was arguing with him about who s section we were in. She was visibly irritated that he had taken our order and they both left our table without addressing the drink issue. After another 10 minutes or so the server came back and took our food order. We asked for more coffee to warm up our cold drinks but he never returned. Even after walking by our table three or four more times. (Two truffle fries) These came out faster but were cold. They were delivered from someone in the back, not our server. I finally got up and walked to the bar to get coffee refilled. The bartender got it for me but it was again barely warm. I walked right buy our server with the coffee and he didn t even acknowledge that I had to get up and get it myself or apologize that he forgot.
The server never did come back again after that. Not even to bring us a bill. We got up put our clothes on thinking that he would notice and bring us our check... still nothing. We waited for another 5 minutes and then finally left.
Absolutely unnacceptable. My wife and I are multiple time season pass holders and have watched Mt Hood Meadows continuously go downhill on customer service inside the lodge and outside they lodge.
I will be calling the restaurant to settle my bill since I couldn t get anyone to do their job when we were there.
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