Robert Hillegonds Review of Red Lobster
Ordered online, was fairly simple. Said my order w...
Ordered online, was fairly simple. Said my order would be ready at 6:50. They were very busy when I arrived, so I expected a short wait. However, first they couldn't find my order in the computer. The person left the counter to retrieve a couple other's orders and returned back to the kitchen not to be seen again till 7:30ish. Everyone running around as the pick up line continues to build but nobody to help out. Bar tender complaining he has to do 3 things at once and no management to be found. Woman finally returns to the counter at 7:45 and miraculously finds my order in the computer and heads back to retrieve it. Finally left with my food at 7:53. Horribly understaffed, poor online system, awful customer service, offered nothing in compensation for my time and patience. On the bright side, food was pretty good.
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