Quite dissatisfied with my experience. I completed...

Quite dissatisfied with my experience. I completed my ps3 console trade-in and game purchase order at one of their kiosks per their instruction. I waited in line for a bit and a clerk from the back took my ps3 to test it. I continued waiting. Clerk came out of the back and put my ps3 next to the clerk at the front desk. Front desk clerk continued helping the customer he was with and I proceeded to wait another 5-10 minutes. There were about four people behind me in line checking their watches and tapping their feet. At one point he grabs my ps3 and gives it to me and says "Sorry we can't take this, we have too many". I was in the store approximately 30 minutes to be told this. I left without purchasing the game I was there for and probably won't return.