My experience with financing my first car here was...

My experience with financing my first car here was absolutely wonderful! Starting with the sales process, my sales consultant Lacey Rowe made me feel comfortable by showing me multiple options based on what I was looking for and I did not feel pressured or rushed to make a decision. The rest of the staff was equally helpful and approachable. In particular the floor manager Joshua Vafee actually let me negotiate the price down and was flexible with me with regards to my needs (lowering my monthly payment for the car I wanted to buy) and gave me a good deal. The finance manager Seth Hidalgo not only explained every portion of every document I was signing, but also had a great sense of humor and additionally got me a better deal for my extended warranty due to my communicated needs (I am an Uber Driver and he put more maximum miles on my extended service warranty without additional charge to give me extra peace of mind). I have had sales experience before from the sales side of things and I have also experienced and heard of many horror stories from OTHER car dealerships of shady behavior, but here at DCH Toyota of Simi Valley I honestly experienced the best sales experience I have ever witnessed the whole way through. Even when they goofed and made an error when submitting for the loan to the bank, they accepted responsibility for their honest mistake and knocked my price down even further. They each offered a ton of advice from their own experiences personally and as a result of this thoroughly awesome experience I decided to write this review and mention them by name. Thanks DCH team for giving me such a professional and accomodating experience. I hope others will be able to get the same quality of service as I did, and I highly recommend buying or financing a car here based on my own personal experience here.